Below are some of the most common questions about ordering from Thana. If your question isn’t listed here, feel free to reach out, we’ll always answer with care.

✦ How long does shipping take?

UK orders usually arrive within 3–7 working days. Every piece is printed to order which means nothing is rushed, and everything is intentional.

✦ Do you ship internationally?

Yes, Thana is currently shipping within the UK, Europe and the USA. We’re slowly expanding like a quiet ripple. Join our newsletter to be the first to know when global orders open to other locations other than the ones stated above.

✦ Can I return or exchange something?

Because each item is made just for you, we can’t offer returns or exchanges unless something arrives damaged. But if there's ever a problem, contact us and we’ll do our best to make it right.

✦ Where do the products come from?

Art prints and stickers are fulfilled through print partners in the UK. Digital products come directly from the artist's hand, through ink, thought, and quiet ritual.

✦ How do digital downloads work?

Once you purchase a digital product (like journal pages or voice rituals), you’ll receive a link via email right away. If it doesn’t arrive, check your spam folder or reach out.

✦ Can I contact you directly?

Of course. Reach us via the Contact page, or email us at hello@thana.world. We’ll reply gently and with care.

✦ Why are the stickers sold individually?

This is Volume I of a growing archive,  each sticker is a character in a larger world. For now, they are offered individually so you can choose the ones that speak to you, in the sizes you prefer.
Eventually, when the first volume is complete, a curated sticker sheet may be released. But for now, this is how the story begins, piece by piece, figure by figure.

✦ Is the Monochrome Collection the only print collection?

Not at all, it's just the beginning.
The Monochrome Collection is the first of many, and new collections will arrive seasonally, like chapters of a dream. Each drop will offer a different tone, palette, and feeling, some loud, some tender, some strange.
You're witnessing the early archive. More is coming.

✦ Are the prints and stickers limited edition?

Yes, some pieces are only available for a season.
Every two seasonal drops, the previous collection may quietly disappear, like a door closing. If something calls to you, collect it while it’s here. Nothing stays forever in the world of Thana, that’s part of the ritual.

✦ Will there be a sticker collector book or zine?

Yes, it’s coming.
We’re crafting a sticker archive book and zine format that will collect characters, bios, emotional prompts, and soft lore. This will take time, and be announced when ready. You're here at the very beginning.

✦ Do you accept commissions?

Yes, but only selectively.
If you have a project in mind, you're welcome to reach out. Commissions are accepted based on alignment, availability, and creative resonance. If it feels like the right collaboration, we’ll build something meaningful together.

Thana is a poetic space. We treat every order, question, and connection like part of an unfolding cherished experience. Thank you for being here.